OpenText Service Management Automation X
AI-powered service desk, ITSM, ITAM, and ESM software
Overview
OpenText™ Service Management Automation X (SMAX) uses built-in AI and analytics to automate IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). With a private generative AI (GenAI) virtual agent, our IT service management software empowers users and service agents to find the answers they need, when they need them.
Key benefits of SMAX
IT service management
Deliver modern IT services
Take productivity and service experiences to new heights with codeless configs, ITIL best-practice templates, and AI-powered work options.
IT asset management
Manage assets end to end
Oversee all aspects of your hardware and software assets by combining contract, financial, and carbon footprint information in a single tool.
Enterprise service management
Extend services beyond IT
Apply ITSM principles and capabilities to business functions like HR, R&D, facilities, finance, and marketing.
Service management automation features
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Codeless configurations
Configure tasks and workflows without writing any code. A low-code/no-code design studio makes creating applications extra easy.
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Built-in AI and automation
Accelerate incident resolution, problem identification, and change management with fast CI detection and advanced analytics.
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Private generative AI
Elevate user experiences, cut support costs, and keep proprietary data secure by using a generative AI chatbot that’s powered by a private large language model (LLM).
SaaS pricing for service management
Enjoy flexible, transparent license options that allow you to add capabilities or change license allocations as needed. Learn more
SMAX Express (ITSM)
$82
Per agent, per month
SMAX Premium (ITSM and ITAM)
$103
Per agent, per month
AMX (ITAM)
$82
Per agent, per month
Universal Discovery
$1.30
Per server, per month
Take advantage of OpenText and partner services
Professional Services
Consulting Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.
- Plan, govern, and execute your journey to IT value
IT Professional Services
Partners
Find the right solution, the right support and the right outcome.
- Helping customers solve their digital dilemmas
Partner programs
Training
Learning Services offers comprehensive enablement and learning programs to accelerate knowledge and skills.
- Meet the demands of all types of users for effective adoption
Learning Services
- Get expertise as needed
Flexible Credits
Communities
Explore our OpenText communities. Connect with individuals and companies to get insight and support. Get involved in the discussion.
- Explore ideas, join discussions, and network
OpenText Community for Micro Focus products
Leaders trust OpenText
See how customers are succeeding with SMAX.
See more success stories
Financial and retail technology company moves to SaaS and modernizes service management with a user-friendly portal and AI-driven efficiency
Learn more
Environmental tech company enjoys effortless upgrades, greater agent productivity, and more time to focus on delivering superior customer service
Learn more
University streamlines services across IT and non-IT, cutting costs and enhancing user experiences
Learn moreResources
Supercharge your service management automation with private GenAI virtual agents
Watch the videoBoost service desk agent productivity with GenAI that suggests solutions
Read the blogTransform service management with generative AI
Learn moreAutomate key service management processes, including incident, problem, change, and service request management
Watch the videoRead ITSM customer stories
Read the ebookWhat is IT service management?
Learn moreWhat is enterprise service management?
Learn moreITSM buyer's guide
Learn moreITSM SaaS pricing details
| Feature | SMAX Express | SMAX Premium | AMX | Universal Discovery |
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| Approvers Limit | Unlimited | Unlimited | Unlimited | N/A |
| General ITSM | ||||
| Incident Management |  |
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| Knowledge Management | |
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| Request Management | |
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| Self-service Portal | |
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| Service Catalog | |
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| SLA Management | |
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| Problem Management | |
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| Change Management | |
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| Release Management | |
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| AI-powered Interactions and Multi-channel Engagement | ||||
| Virtual Agent (MAX) | |
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| AI-based Smart Search, with suggestions | |
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| AI-based Analytics | |
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| AI-based Smart Email | |
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| AI-based Live Support | |
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| Mobile App (iOS, Android) | |
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| Productivity Capabilities | ||||
| Dashboards | |
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| Integration Platform | |
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| Multi-language Support | |
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| Studio for Building Workflows and Apps | |
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| External Knowledge Bases Indexing | |
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| Orchestration | Includes 2 concurrent workflows | Includes 2 concurrent workflows | Includes 2 concurrent workflows | |
| CMDB and Discovery | ||||
| Federated CMDB | |
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| Hardware Discovery | |
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| Cloud Discovery | Optional | |||
| Software Discovery | |
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| Discovery Dependency Mapping | Optional | |||
| Automated Service Modelling | Optional | |||
| ITAM | ||||
| IT Asset Management | |
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| Contract Management | |
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| Vendor Management | |
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| Procurement Management | |
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| Financial Management | |
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| Software Asset Management | Includes 50 licenses | Includes 50 licenses | ||
| Enterprise Service Management | ||||
| HR Service Management | |
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| Marketplace Content | |
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| Project Management | |
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| Demand Management | |
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All prices are in the first year for a contract duration of 36 months, billed annually. Agent licenses can be allocated as either Concurrent or Named, and they can be swapped as needed.
