3-0128 - Content Server Logging and Troubleshooting Foundation

Duration: 3 days

In this three-day course, you will learn about logging options and settings in Content Server, through its Administration pages and a number of configuration files. Discover the foundation of troubleshooting while learning how to extract, interpret, and analyze information using Content Server's logs. You will also learn to recognize server issues, database connectivity, and indexing problems.

Highlights:

• Configure Content Server logging options
• Explore different logging options and how to configure them from the administration pages
• Understand the differences between server errors, database errors, and search errors
• Learn about the resources provided by OpenText and My Support to support your system and users
• Use OpenText Performance Analyzer to evaluate system performance
• Introduction to OpenText Monitoring Agent and Content Server Informant

On completion of this course, participants should be able to:

• Enable and configure various Content Server logging options, typically to aid in troubleshooting issues
• Understand the different logging options and how to implement them from the administration pages and other configuration files
• Identify different types of Content Server errors and where they come from
• Understand the differences between server errors, database errors, and search errors
• Develop a basic Content Server troubleshooting methodology
• Provide high-level administrative and help desk support for a mature Content Server system
• Educate your help desk in how to resolve basic Content Server issues and develop a help desk FAQ
• Learn about the resources provided by OpenText and My Support to support your system and users
• Utilize summary timing enabled logs in conjunction with OpenText Performance Analyzer to evaluate system performance using OTPA results and metrics
• Describe the features and functionality offered by OpenText Monitoring Agent (OTMA) to provide real-time system monitoring and OpenText Informant (CSI) an optional module that provides monitoring of Content Server clusters

Audience

• Administrator

Prerequisites

• 1-0184 Managing Documents in Content Server and 1-0185 Collaborating in Content Server
• 3-0189 Content Server Business Administration
• 3-0191 Content Server System Administration I and 3-0192 Content Server System Administration II OR 3-0188 Content Server System Administration