3-5503 - CX-E Availability - Digital Learning

Duration: 2 hours

This course is intended for CX-E administrators and partner technicians that wish to learn more about the CX-E Availability feature. The course starts with an overview of call routing within a CX-E system. This is followed by demonstrating how to configure the availability routing feature in three different subscriber scenarios. Also included is a demonstration in integrating call routing based on presence status for Microsoft Skype for business and Teams.

Highlights:

• Overview of Availability and Presence
• Configuring the system
• Adding Schedules and Overrides
• Managing Presence and Availability settings

On completion of this course, participants should be able to:

• Explain how CX-E routes calls in both normal and availability modes.
• Describe which kind of call routing overrides are available with the availability feature.
• Configure the system for availability overrides.
• Configure overrides based on system settings, calendar, presence, and mobile device location.
• Manage the availability settings of a subscriber in the administration utility, web phone manager, the mobile client, Outlook, and over the telephone using both speech and dial commands.

Audience

Business Administrator

Prerequisites