3-5509 - CX-E Notify - Digital Learning

Duration: 2 hours

CX-E Notify is a UCConnect application that enables CX-E Voice to run notification campaigns via voice, text, and email. This course is intended for CX-E Administrators and partner technicians that need to implement CX-E Notify. The course covers an overview of CX-E Notify and UCConnect, followed by installation and initial configuration of the CX-E Notify package. It also covers how to create and run notification campaigns, and then generate reports on the results of those campaigns.

Highlights:

• Install and configure CX-E Notify
• Create a campaign
• Run the campaign and observe the results.

On completion of this course, participants should be able to:

• Describe how UCConnect and Notify work with CX-E
• Prepare a CX-E System for CX-E Notify implementation
• Install CX-E Notify
• Configure CX-E Notify and create a test campaign
• Create a voice and text campaign, run the script, and report on the results
• Use the CX-E telephony interface to create voice recordings for your campaign
• Use the CX-E telephony interface to manage your CX-e Notify application

Audience

• Business Administrator

Prerequisites