OpenText IT Operations Aviator
Empower users, service agents, and IT staff to find the answers they need with private generative AI
Finally, the smart virtual agent that everyone dreamed of is here
Learn how this virtual subject matter expert, available 24/7, speeds up service and issue resolution using a private large language model (LLM) with deep knowledge access and information retrieval capabilities. Now users, service agents, and IT staff can get back to work faster.
Elevate user experiences and increase IT efficiency
Say goodbye to long resolution times and hello to higher productivity
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Deliver the self-service WOW factor with GenAI
Empower users to resolve routine support and service requests in minutes—no human support needed.
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Boost service agent productivity
Expedite ticket handling by giving agents the context they need to work faster and reduce user wait times—without hiring more staff.
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Reduce mean time to repair (MTTR)
Turn IT troubleshooters into experts by equipping them with precise information and effective remediation strategies.
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Cut ITOps costs with GenAI
Save service desk agent and IT staff time with GenAI. By streamlining your IT efficiency and reallocating your support team to higher-level tasks, you can address skilled staff shortages.
Generative AI for IT Operations use cases
Aviator is your private, round-the-clock subject matter expert for swift resolution of service requests and ITOps issues
Learn about GenAI for ITSM-
Employee self-service
Give users the answers they need, when they need them, for common service and support requests—from IT to HR. Users can ask the GenAI virtual agent questions at any time and get relevant, human-like responses.
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Service desk agent support
Support service desk agents with a built-in GenAI subject matter expert that provides contextual information about incoming tickets. Agents engage in natural language conversations with Aviator for ticket summarization and suggested solutions.
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AIOps IT staff support
Enable IT staff, including junior admins, to rapidly identify and fix issues. Aviator sifts through vast volumes of content and information—from your knowledge base or approved data sources such as vendor documentation—to provide fast, relevant answers and suggest remediation actions.
Explore Aviator solutions
Aviator for Business
Explore innovative AI capabilities of OpenText Aviator to reimagine work for your organization across all functional areas:
- OpenText™ DevOps Aviator
Embrace AI in DevOps for faster app delivery, development, and automated software testing
- OpenText™ Experience Aviator
Elevate customer communications and experiences with generative AI for customer success
- OpenText™ Content Aviator
Reach new heights in productivity with a secure AI content assistant
- OpenText™ Business Network Aviator
Gain better insights with generative AI for supply chains
- OpenText™ Cybersecurity Aviator
Improve your security posture with AI cybersecurity and agile threat detection
Aviator for Technologists
Get all you can out of AI with engineering platforms and tools to help your organization seamlessly establish information flows and orchestrate data.
- OpenText™ Aviator Platform
Tackle any data analytics challenge—no exceptions
- OpenText™ Aviator Search
Empower users to find answers across content with AI-powered search
- OpenText™ Aviator IoT
Securely track assets and shipments with an identity-driven IoT platform powered by AI
- OpenText™ Aviator Thrust
Get AI ready with OpenText Thrust APIs
- OpenText™ Aviator Lab
Unleash your AI potential
