Supply Chain Traceability

OpenText Core Product Traceability Service

Achieve complete supply chain transaction visibility today

Supply chain automation software

Reduce counterfeits, better manage returns and recalls by proofing product authenticity, track your supply chain end to end, and protect your brand reputation with OpenText™ Core Product Traceability Service.

See how product traceability helps ensure quality, safety, and compliance.

OpenText Core Product Traceability Service enhances supply chain visibility, protects brands, and ensures compliance with global regulations. This cloud-based supply chain automation software helps organizations track products from production to consumer, ensuring authenticity, safety, and provenance. With a digital product passport, businesses can meet sustainability and compliance standards while engaging directly with customers.

Why OpenText Core Product Traceability Service?

Choose the cloud-based supply chain transaction visibility solution that helps you ensure quality control, safety, product provenance, digital serialization, and compliance throughout production and distribution.

66%
less fraud
Companies reduced losses by two-thirds and cut time to detect in half using real-time tracking and secure serialization.
70%
fewer counterfeits
Companies reduced counterfeit goods by 70% with serialization and real-time tracking.
30%
faster recalls
Companies using OpenText accelerated recalls by 30%, minimizing risks and ensuring safety.

Although OpenText didn’t have the exact capability we needed, we were struck by their willingness to work with us to develop a solution that would have a much closer fit to our requirements.

Rekha Baptista
Traceability Centre of Excellence Manager, Fonterra
Read Fonterra’s story

Use cases

Secure products with digital serialization and blockchain to stop counterfeits, boost supply chain visibility, streamline compliance, and build consumer trust with QR-based authentication and connected packaging.

Track, trace, and authenticate every product through the supply chain using secure digital serialization at the product level. Eliminate the risk of counterfeits and illicit activity, quickly respond to recalls and returns, and protect brand integrity in real-time.
Unify fragmented data and monitor goods at every touchpoint using blockchain-powered transparency and real-time tracking. Identify vulnerabilities early, stop threats before they threaten your business, and make confident day-to-day supply chain decisions.
Automate audit trails—from manufacturing to distribution to retail sales to the end consumer. Meet global standards and demonstrate sustainability efforts without manual process headaches with better management of inventory and end-to-end supply chain logistics.
Enable consumers to instantly verify product authenticity and access essential content using QR codes. Build trust, loyalty, and post-sale customer engagement through connected digital packaging.

Key features

Boost supply chain security with digital serialization, real-time tracking, and data-driven insights. Engage customers via QR codes, scale with seamless integration, and access expert guidance to drive efficiency, compliance, and innovation.

Digital serialization

Assigns unique digital identifiers to products to verify authenticity and trace movement end-to-end. Helps prevent fraud, resolve threats, and monitor quality while maintaining supply chain integrity.

Customized dashboards

Deliver real-time tracking and threat detection across your supply chain. Highlight risks, such as counterfeiting, and new business opportunities to enable faster decision-making.

Product verification

Increases consumer confidence and encourages direct engagement with your brand by enabling on-the-go product verification, however or wherever your customers choose to connect.

Scalable framework

Supports seamless integration with existing systems to get the most out of your technology and drive innovation and efficiency. Lets you adapt to evolving business needs without costly overhauls.

Data analytics

Provides secure, cloud-based access to traceability data across your organization to enable data-driven decision-making. Maintains security, compliance, and operational continuity across global teams.

Advice and guidance

Gives you access to the domain, traceability, and integration expertise relied on by thousands of global companies.

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Accelerate the value of OpenText Core Product Traceability Service

Add-ons

Extend your digital supply chain collaboration experience with these add-ons.

Leverage OpenText expertise for seamless deployment and optimization

Professional Services
Enhance your implementation with industry-specific add-ons and API customizations

Industry extensions and API services

Gain insights from domain experts to maximize your product traceability strategy

Consulting and customer success

Professional Services

OpenText Professional Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.

Get a trusted partner to guide your information management path

Your journey to success
Accelerate your information management journey

Consulting Services

Propel your business into the future with modern solutions

NextGen Services
Unlock the full potential of your information management solution

Customer Success Services

Communities

Explore our OpenText communities. Connect with individuals and companies to get insight and support. Get involved in the discussion.

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OpenText’s forums