OpenText Supplier Information
Below, please find critical information for OpenText™ suppliers. Please check this page regularly for updates.
As part of our efforts to continuously improve efficiency, OpenText has implemented SAP Ariba. This implementation has changed how we source, contract, and send Purchase Orders to our valued suppliers. To ensure effective and efficient purchase transactions, active participation of all OpenText suppliers is required.
To learn more, check out the OpenText Supplier Information Portal on the SAP Business Network.
For any questions or concerns, please contact cspp@opentext.com.
About OpenText
OpenText can help you tackle the most complex digital transformation programs with confidence. With the world’s most complete and integrated Information Management platform, we empower our customers to organize, integrate and protect data and content as it flows through business processes inside and outside their organization. Learn more about OpenText.
No PO No Pay policy
The OpenText No PO No Pay policy requires that to engage in business with OpenText, all suppliers must first obtain a Purchase Order (PO). The Purchase Order number must be referenced on all related paperwork, such as invoices, packing slips, or proof-of-delivery documents.
Purchase order terms and conditions
OpenText uses standard terms and conditions for Purchase Orders. To find applicable terms and conditions, visit the Purchase Order terms and conditions list and select the country of the OpenText entity with which you are doing business.
Payment terms
OpenText standard payment terms are Net 75 from the receipt of invoice, unless contracted otherwise.
Invoicing
To avoid delay in payment, please ensure invoices submitted to OpenText have all applicable details required for processing. Please follow the OpenText invoicing instructions to ensure a smooth payment process. Invoices not meeting the listed requirement may be returned.
Supplier code of conduct
Suppliers are expected to behave responsibly and ethically and must comply with applicable laws and regulations. Read the OpenText Supplier Code of Conduct for the standards we expect our suppliers to meet.
Personal data processing addendum
Suppliers with access to OpenText data, networks, and/or systems for the purposes of providing their services are required to execute and be governed by a separate supplier personal data processing addendum ("DPA"). If your company already has an agreement with OpenText that incorporates this DPA, no further action is required to execute this DPA.
How to execute this DPA
This DPA consists of two parts: the main body of the DPA, and the appendices A, B, C, D and E.
This DPA incorporates by reference the:
To execute this DPA, the supplier must:
- Complete the information in the signature box and sign on Page 8, fill out as applicable appendices B, C, D, and E; and
- Send the signed DPA to OpenText by email to vendorcontracts@opentext.com
IT security terms and conditions
OpenText data or assets are valuable to the company and require appropriate protection. Unauthorized disclosure, misuse and loss could cause severe harm to OpenText and OpenText customers. To manage these risks OpenText requires suppliers to comply with the IT Security Terms and Conditions.
Sustainable and ethical procurement policy
Suppliers are expected to provide goods and services in a manner that is both ethically responsible and sustainable. The OpenText Sustainable and Ethical Procurement Policy addresses the expectations for staff and suppliers as they relate to environmental responsibility, cultural practices and ethical and sustainable procurement. This ensures the highest level of integrity, ethical standards and fair and honest dealings at all times.
Supplier diversity
OpenText welcomes diverse suppliers and believes diversity contributes to innovation. A diverse supplier is a business that is 51% minority-owned and operated by individuals who belong to underrepresented or historically disadvantaged groups (minorities, women, veterans, LGBTQ, people with disabilities, small disadvantaged businesses, HUBZones).
Suppliers are expected to confirm their business ownership/classification upon registration using the Business Classification Codes. This process ensures that OpenText accurately captures and recognizes businesses owned by individuals from underrepresented groups. Suppliers are requested to provide the relevant certification during the registration process supporting their diverse status as part of this confirmation. This helps OpenText uphold its commitment to fostering a diverse and inclusive supply chain.
Contact OpenText
If you have any enquiries, please contact Corporate Sourcing, Procurement and Payables at cspp@opentext.com.
How to report a concern or violation
If there are concerns, or you have knowledge of a suspected or actual violation of our Supplier Code of Conduct (SCoC), other OpenText policies, any law, regulation, or misconduct that may adversely impact OpenText and/or its employees, suppliers, or supply chain, you can report such relevant information. Please refer to our SCoC to choose a communication channel to report such information. OpenText will not tolerate retaliation against anyone who reports concerns or violations in good faith. All reports will be handled as confidentially as possible consistent with applicable law and the need to conduct an adequate investigation.