OpenText Core Messaging
Intelligent messaging. Multiple channels. One solution.
AI and messaging are changing customer experienceGet the CIO paper
Engage customers with omnichannel messaging
Reaching today’s customers requires speed, personalization, and scale across every channel they use. But managing it all doesn’t have to be complicated. You need one platform to simplify and amplify your communications. You need OpenText™ Core Messaging.
OpenText™ Core Messaging is a cloud-based omnichannel messaging platform that enables businesses to deliver secure, personalized communications across SMS, email, WhatsApp, RCS, voice, push, and fax. With our new enhancements, organizations gain greater control over inbound messaging, API-driven compliance, and seamless integration with modern data systems.
Why OpenText Core Messaging?
Streamline communications, boost engagement, and reduce complexity with a secure, omnichannel messaging platform designed for assured delivery compliance, speed, and operational efficiency.
- 6+
channels
Send email, SMS, WhatsApp, RCS, push, fax, and voice messages to reach every customer from one cloud-native messaging platform. - 1
interface
Manage all channels from a single user-friendly dashboard to reduce IT complexity and improve messaging efficiency. - 360°
visibility
Monitor message delivery, engagement, and performance with built-in analytics to optimize customer outreach.
The ROI of the OpenText [Core Messaging] solution was just one-and-a-half years—half of our corporate target.
Using OpenText [Core Messaging], we provide invoices to customers in their preferred format and language. With the built-in traceability feature, we can keep track of when emails are delivered, opened, and downloaded.
Use cases
Support marketing, operations, and IT teams with secure messaging from alerts and updates to personalized campaigns and automated workflows. Integrate systems, orchestrate multi-channel journeys, and process inbound SMS in real time with webhooks.
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Build automated workflows for customer support, confirmations, and service interactions.
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Send time-sensitive alerts and updates across SMS, email, or voice. Ensure delivery of critical communications with high performance and reliability across all customer-preferred channels.
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Create tailored, channel-specific messages and campaigns using branded messaging to increase relevance, boost loyalty, and drive stronger customer connections.
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Manage messaging campaigns across SMS, email, push, and WhatsApp from one platform. Monitor engagement and fine-tune strategies for greater conversion and response.
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Connect OpenText Core Messaging with CRM, ERP, and billing systems to automate communications, trigger workflows, and personalize customer journey outreach.
Key features
Power intelligent, secure messaging with assured delivery, analytics, and integrations—all from one unified platform.
Omnichannel message delivery
Enables you to send SMS, email, WhatsApp, fax, voice, RCS, and push notifications from one cloud platform, ensuring consistent communications across all preferred customer channels.
Email and SMS scalability
Delivers high volumes of transactional and promotional emails via shared or dedicated IPs and SMS globally with support for short codes, 10DLC, and toll-free numbers in the US.
Real-time analytics
Supports JSON-formatted reporting for seamless integration with modern analytics systems.
WhatsApp and RCS support
Makes it easy to engage global customers through secure, branded WhatsApp and RCS messages with interactive cards, buttons, and media-rich content, ideal for mobile-first strategies.
Assured delivery with seamless integration with OpenText Communications
Integrates with OpenText™ Communications to trigger messaging from CCM workflows and ensure reliable, trackable, and compliant message delivery across all supported channels.
Security and compliance
Protects sensitive data with encryption, audit trails, archiving, and opt-outs. Supports GDPR, SOC 2, and data residency via sovereign data centers in the U.S. and EU.
Inbound messaging control and automation
Provides full visibility into inbound SMS messages and control of auto-response behavior. Forward messages to your systems in real time and build intelligent workflows for two-way customer engagement.
Advanced messaging APIs and webhooks
Allows you to configure webhooks, manage suppression lists, and integrate messaging workflows using REST APIs and OAUTH 2.0. Enables real-time messaging automation without dependency on support teams.
Accelerate the value of OpenText Core Messaging
Deployment
Explore scalable and flexible deployment options for global organizations of any size.
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Develop, connect, and extend your information management capabilities
API from OpenText Developer Cloud
Services
Accelerate digital transformation with guidance from certified experts.
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Modernize your information management with certified experts
Professional Services
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Turn support into your strategic advantage
Support Services
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Meet business goals with expert guidance, managed services, and more
Customer Success Services
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Free up your internal teams with expert IT service management
Managed Services
Partners
OpenText helps customers find the right solution, the right support, and the right outcome.
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Search OpenText's Partner directory
Find a Partner
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Explore OpenText's Partner solutions catalog
Application Marketplace
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Industry-leading organizations that enhance OpenText products and solutions
Strategic Partners
Training
OpenText Learning Services offers comprehensive enablement and learning programs to accelerate knowledge and skills.
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Meet the demands of all types of users for effective adoption
Learning Services
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Unlimited access to training with personalized tiers to fit your needs
Learning Subscriptions
Communities
Explore our OpenText communities. Connect with individuals and companies to get insight and support. Get involved in the discussion.
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Explore ideas, join discussions, and network
OpenText’s forums
Premium Support
Optimize the value of your OpenText solution with dedicated experts who provide mission-critical support for your complex IT environment.
OpenText Core Messaging resources
Lowered costs, reduced risk, and provided greater reliability
Learn moreProvides exceptional customer communications globally with OpenText
Learn more5 ways to boost customer engagement
View the infographicOpenText Communications with OpenText Core Messaging
Read the product overviewOpenText Communications with OpenText Core Messaging
Read the product overviewSend the right message at the right time with OpenText Core Messaging
Watch the video
OpenText Core Messaging demo
Watch the video-
An omnichannel customer experience delivers seamless, consistent interactions across touchpoints—digital platforms, apps, messaging, and physical locations. It unifies customer data and context between channels, allowing customers to begin an interaction on one channel and continue it on another.
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Omnichannel experiences drive higher customer satisfaction, loyalty, and lifetime value through personalized interactions. Organizations benefit from increased conversion rates, larger average purchase values, and improved operational efficiency.
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The unified view of customer data enables better decision-making, reduces service costs, and creates competitive differentiation in increasingly crowded markets.
What’s new in OpenText Core Messaging 26.2
Closing the loop on customer communications with OpenText Core Messaging.
Read the blogSecure SMS shortened URLs for smarter customer experience
Secure, branded shortened URLs turn SMS into more trusted and measurable customer experience.
Read the blog
Messaging just got a major glow up
WhatsApp and RCS features coming to OpenText Core Messaging.
Read the blog
Drive sales with digital-first communications
Is your brand designing communications for the digital-first paradigm?
Read the blogManutan combines digital services with the human touch to delight customers
How a B2B retailer optimizes communications.
Read the blogWhat is customer experience?
Learn moreWhat is customer communications management?
Learn moreWhat is customer experience management?
Learn moreWhat is customer communications management?
Learn moreWhat is customer experience management?
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