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Customer Success Services

Meet business goals with expert guidance, managed services, and more

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Explore services that empower cloud and on-premises customers

OpenText™ Customer Success Services help organizations maximize their OpenText investments. We offer proactive engagement and strategic guidance so you can speed adoption, optimize performance, and achieve business goals—regardless of deployment method.

Public cloud services

Get the most of your public cloud deployment with personalized guidance—from onboarding to adoption.

Private cloud services

Realize the full potential of your OpenText private cloud investment with tailored service packages.

On-premises services

Optimize and maintain your on-premises deployment with end-to-end managed services.

Accelerate adoption and optimize performance with success planning and guidance

Reduce risk, ensure long-term satisfaction, and attain measurable success across all your OpenText solutions. Our customer success managers work closely with your organization to make sure our technology is helping you achieve your goals.

  • Maximize ROI and solution adoption

    Achieve faster time-to-value by ensuring your employees adopt and use your OpenText solutions.

  • Foster growth

    Get a tailored success plan from a dedicated customer success manager who will take the time to understand your business goals.

  • Proactively resolve issues

    Flag potential risks and prevent problems early with an expert team that monitors product usage and health metrics.

  • Access personalized guidance

    Achieve desired outcomes with data-driven insights, best practices, and custom roadmaps that are aligned to your business goals.

Customer Success Services resources

Adoption Strategy Development FasTrak

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OpenText Cloud Managed Services

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Customer Success offerings

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OpenText Optimize Assist Program

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OpenText Application Managed services

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OpenText Optimize Assist Program Service Catalog

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Adoption Strategy Development FasTrak

Read the service overview

OpenText Cloud Managed Services

Read the service overview

Customer Success offerings

Read the service overview

OpenText Optimize Assist Program

Read the service overview

OpenText Application Managed services

Read the service overview

OpenText Optimize Assist Program Service Catalog

Learn more
July 30, 2024

Announcing OpenText cloud success subscriptions

Learn how you can get the right level of engagement to support your OpenText cloud journey.

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May 20, 2024

An important step in your digital transformation journey

Discover what you can expect to find in our digital success portal.

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March 15, 2024

Navigating success

Explore how our success planning framework can propel your business forward.

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September 06, 2023

Introducing L.O.V.E. by OpenText

Explore the outcome-driven, customer engagement framework we use at OpenText.

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April 03, 2023

A foundation of trust: The role of a customer success manager

Learn what customer success is, and how a customer success manager can benefit your business.

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Take the next step

Get expert guidance no matter how you deploy your OpenText solutions. Connect with our Customer Success Services team today.

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