OpenText Experience Cloud
Reimagine conversations with unforgettable customer experiences
Tests
- Target
customers through highly personalized journeys - Optimize
with data-driven insights and predictive interactions - Empower
employees to deliver best-in-class customer experiences
Overview
How OpenText Experience Cloud can benefit business
-
Accelerate digital transformation at the right pace
Break down technology and business silos to modernize and augment tech stacks through a composable digital experience platform.
-
Build loyalty that drives revenue
Create relevant, content-based experiences delivered through the right channel, at the right time to drive greater loyalty and customer lifetime value.
-
Optimize operations with CEM solutions
Automate and streamline operations using artificial intelligence and machine learning in marketing, customer service, and communications.
-
Create engaging experiences across the entire customer lifecycle
Provide consistent multi-experiences across the entire customer lifecycle, from acquisition to retention, and across all channels and touchpoints.
-
Gain actionable customer insights
Understand customer behaviors and emotions to continuously improve experiences, communications, and the customer journey.
-
Increase brand and content relevancy
Personalize anonymous and authenticated experiences and communications to drive higher conversion rates and customer satisfaction.
Why choose OpenText Experience Cloud?
-
Best-of-breed composable, modular platform
Augment existing technology stacks with the components needed to meet customer and business needs, whether a full platform, capabilities bundle, an application, or CEM services.
-
Unmatched extensibility
Get an unmatched native portfolio of plug-and-play solutions that integrates with industry-consolidated technology leaders to leverage a full breadth of functionality.
-
Complete customer experience journey
Deliver consistent customer experience solutions and break down silos across the entire customer journey, from acquisition to engagement to retention (customer service).
-
Run-anywhere capabilities
Get the flexibility to deploy on both public and private clouds as well as off-cloud with managed services, including deployment, support, and management, in one end-to-end SLA.
-
Integrated AI and GenAI capabilities
Turn weeks of effort into days, and days of work into minutes for content authors and creative designers with OpenText Experience Aviator.
-
Unified UX
Boost productivity with a personalized workplace for employees to access tools (OpenText and third party), information, data, tasks, and dashboards to get their jobs done.
Discover the power of OpenText Experience Cloud
Conversational Experience Delivery
Captivate customers with personalized communications delivered to their channel of choice.
Customer Engagement Delivery
Manage the entire customer journey, uniting communications, messaging and web for a cohesive experience.
Experience Cloud
Seamlessly build, innovate, and scale with a best-in-class digital experience platform designed to grow with your business.
Secure Data Delivery for Industry
Rely on the most trusted and compliant digital fax solutions built for highly regulated industries.
| Swipe to see more | Off Cloud | Public Cloud | Private Cloud | Public API |
|---|---|---|---|---|
| Off Cloud | Public Cloud | Private Cloud | Public API | |
|---|---|---|---|---|
| Customer communications management |
|
|
|
|
| Web and mobile experiences |
|
|
||
| Digital asset management |
|
|
|
|
| Contact center analytics |
|
|
||
| Web optimization |
|
|||
| Enterprise document accessibility |
|
|
||
| Off Cloud | Public Cloud | Private Cloud | Public API | |
|---|---|---|---|---|
| Messaging |
|
|
||
| Digital fax |
|
|
|
|
| Customer journey |
|
|
||
| Customer data for communications and web |
|
|
||
| Off Cloud | Public Cloud | Private Cloud | Public API | |
|---|---|---|---|---|
| Salesforce |
|
|
||
| SAP |
|
|
||
| Guidewire |
|
|
||
| Adobe |
|
|
||
OpenText Experience Cloud resources
Digital Experience Platforms—the CFO perspective
Read the briefDXP essentials for building a passionate customer base
Read the white paperOpenText Experience Cloud: Integrations and connectors
Read the overviewDigital Experience Platforms—the CFO perspective
Read the briefDXP essentials for building a passionate customer base
Read the white paperOpenText Experience Cloud: Integrations and connectors
Read the overview
Learn how compelling experiences build loyalty and drive revenue
Watch the video
Personalize and optimize the entire customer lifecycle
Watch the video
