Service management
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Enhance productivity and outcomes for users, service agents, and employees
ITSM User: Resource request
An IT user requests a virtual machine and is guided through the automated provisioning process.
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ITSM Agent: Case assist
Generative AI summarizes an incoming ticket and suggests a solution for faster resolution.
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IT Staff: Knowledge article creation
Generative AI automatically creates a knowledge article, drawing knowledge from resolved incidents.
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HR User: Vacation days
A user has questions about the organization’s vacation policy and wants a quick answer.
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HR User: Fitness reimbursement
A user wants to know the process for fitness reimbursement.
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ITSM Agent: Case escalation with sentiment analysis
Generative AI automatically detects sentiment decline and escalates a ticket.
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Leaders trust OpenText
Leaders trust OpenText
Why organizations are choosing OpenText for service management
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Elevate user experiences
Deliver the self-service WOW factor with generative AI that responds like humans do. Free users to resolve issues on their own and help agents resolve requests faster.
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Deliver services faster
Ditch custom coding that slows you down and adds technical debt. Configure in a no-code design studio with best-practice templates for managing IT and non-IT services.
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Save your budget
Say goodbye to lengthy installations and complex upgrades. Enjoy SaaS-simple deployments and flexible, transparent licensing—all features upfront and easily adjustable.
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Know your IT inventory
Understand your hardware and software inventory—on cloud and off—and how those resources work together to deliver services that inform processes and prioritize fixes.
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Control software costs
Avoid software cost surprises and manage software compliance through accurate license counts.
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Extend services beyond IT
Apply ITSM principles and capabilities to business functions like HR, R&D, facilities, finance, and marketing.
Explore our service management solutions
Leave complexity in the dust with AI-powered virtual agents, codeless configurations, out-of-the-box templates, and SaaS-simple deployments. OpenText service management—where smart meets simplicity.
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OpenText™ Service Management
Elevate user experiences with generative AI and self-service options
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OpenText™ Asset Management
Control software and hardware costs and centrally manage procurement
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Hear what Gartner has to say about GenAI in the Gartner® Market Guide for Artificial Intelligence Applications in IT Service Management.
