OpenText ZENworks Service Desk
Simplify IT with a fast, easy self-service ITIL service desk solution
Manage constant change across IT service from anywhere.Read the Omdia report
Overview
What can OpenText ZENworks Service Desk do for you?
Enable users with ITIL self-service help desk
Give users the option to self-serve via mobile, portal, or email to open and update requests using dynamic forms that gather IT-specific information.
Provide apps and the ITIL help desk in one place
Create a self-service enterprise app store, customized with your corporate branding, so users easily understand how to request services and assets.
Simplify ITIL service management
Get ITIL processes including: configuration, service request, service level, service catalog, incident, change, release, deployment, financial, and knowledge management.
Integrate multiple platforms
Quickly integrate OpenText ZENworks Service Desk with your enterprise directories, asset management, authentication, and cloud solutions.
With Service Desk, we can do almost everything from a central point of control, which has translated into a huge time savings of about 80%. Service Desk has proven to be the ideal solution for us.
Why OpenText ZENworks Service Desk?
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Fast, scalable help desk incident management
Deploy quickly and scale as needed. Streamline incident management processes to improve efficiency and reduce support costs.
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Seamless ITIL third-party integrations
Eliminate costly enterprise integration projects and enhance system functionality.
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Vendor-neutral compatibility
Leverage a flexible, vendor-neutral approach to incident management across platforms that supports all major hypervisors, databases, and cloud services.
Key features
Reduce your mean time to repair (MTTR) and continuously improve your service management environment by streamlining and automating a complete range of service desk functions.
Endpoint device management integration
Equips IT staff to import configurations and create custom reports and dashboards so they can provide better support.
Virtual appliance system
Deploys in minutes with a guided, quick-start configuration system.
Asset management
Tracks traditional IT assets and non-IT assets from the same console and allows staff to define custom asset lifecycles.
Common appliance framework (CAF) vendor-neutral approach
Runs as a virtual appliance using a common appliance framework (CAF) on major hypervisors and databases, simplifying setup while reducing OS, licensing, and hardware costs.
Self-service ITIL service desk store
Offers a simple icon-based portal for users to initiate service requests or request items like software and hardware, with automated provisioning and approval workflows.
Improved customer and user experience
Improves responsiveness and ITIL service request processing speed across any modern browser for better user experience.
Accelerate the value of OpenText ZENworks Service Desk
Integrations
OpenText ZENworks Service Desk integrates with:
- Manage, secure, and protect user data and endpoint devicesUnified endpoint management tools
- Simplify mobile device management with unified endpoint controlOpenText™ ZENworks Configuration Management
- Simplify endpoint security and management with centralized controlOpenText™ ZENworks Endpoint Security Management
- Encrypt data at rest on Microsoft Windows™ endpoint devicesOpenText™ ZENworks Full Disk Encryption
- Boost security with automated Windows patch managementOpenText™ ZENworks Endpoint Software Patch Management
- Stay on top of all your license needsOpenText™ ZENworks Asset Management
Professional Services
OpenText Professional Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.
- Get a trusted partner to guide your information management pathYour journey to success
- Propel your business into the future with modern solutionsNextGen Services
- Accelerate your information management journeyConsulting Services
- Unlock the full potential of your information management solutionCustomer Success Services
Partners
OpenText helps customers find the right solution, the right support, and the right outcome.
- Search OpenText's Partner directoryFind a Partner
- Industry-leading organizations that enhance OpenText products and solutionsStrategic Partners
- Explore OpenText's Partner solutions catalogApplication Marketplace
Training
OpenText Learning Services offers comprehensive enablement and learning programs to accelerate knowledge and skills.
- Meet the demands of all types of users for effective adoptionLearning Services
- Unlimited access to training with personalized tiers to fit your needsLearning Subscriptions
- Get expertise as neededFlexible Credits
Communities
Explore our OpenText communities. Connect with individuals and companies to get insight and support. Get involved in the discussion.
- Explore ideas, join discussions, and networkOpenText community
Premium Support
Optimize the value of your OpenText solution with dedicated experts who provide mission-critical support for your complex IT environment.
OpenText ZENworks Service Desk resources
This transportation company now offers faster, more targeted technical assistance
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FCP employs OpenText ZENworks to manage this distributed and complex IT environment
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Leading furniture manufacturer manages more than 180 employee workstations
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OpenText solutions support Netstal's ambitious digital transformation project
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