Managing Digital Assets for SAP Customer Experience
Optimize omnichannel commerce with rich-media enabled experiences
Overview
OpenText™ solutions help organizations create and utilize rich media to deliver consistent and compelling brand experiences.
Key benefits
Grow online revenue by embracing media for incredible customer experience.
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Increase customer satisfaction and retention
Provide consistent multi-channel experiences and identify and invest in customer-valued content.
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Decrease costs
Streamline repetitive omnichannel support processes, such as media formating and optimization for each channel, and automatically link content to product data.
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Grow revenue
Launch new products faster and communicate to customers in a consistent, differentiated way.
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Improve compliance
Prevent noncompliant licensed content and unapproved content use to protect intellectual property.
Business impacts
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Manage the media lifecycle
Producing rich media is costly and can involve usage terms or licensing rights that result in significant fines if ignored. Ensure assets are approved by all stakeholders and used, formatted and tracked for optimum customer experience and compliance.
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Find and publish the best assets
Manually searching through all the available asset options to publish the correct assets can lead to errors, bad experiences and returned goods. Easily locate the most relevant, attractive and correct images to present products in the best light.
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Cross-functional consistency
Maintaining consistency in siloed asset repositories across departments can get messy. With different naming conventions, tags and other metadata, the right files can remain hidden. Use a single platform to create a single source of asset truth.
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Updates and asset changes
Whether updating a logo, a message or any asset, finding the asset uses and then individually updating each is time-consuming and frustrating. Keep control of the source asset and update all uses of the asset one time and in the right format.
Leaders trust OpenText
See how customers are succeeding with Managing Digital Assets for SAP Customer Experience.
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Explore the components of the solution
Products
Solve business challenges with OpenText.
- OpenText™ Digital Asset Management for SAP® SolutionsStreamline media operations while ensuring consistency across all channels
Professional Services
OpenText Consulting Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.
- Accelerate the Information Management journeyConsulting Services
- Comprehensive Information Management services and resourcesExplore Professional Services
- Reduce time to value with rapid implementationPackaged Services
