OpenText ZENworks Service Desk
Fast and easy ITIL-based service desk
Overview
Key benefits of ZENworks Service Desk
Self-service
Mobile, email, or portal—users choose
Users self-serve via mobile portal or email to open and update requests. Dynamic forms provide IT-specific information based on the request.
Users interact with the help desk how they want—email, portal, and mobile
Get the right information for every request
Enterprise app store
Apps and services in one place
Create a self-service enterprise app store so users easily understand how to request services and assets. Customize the store to match corporate branding.
Custom workflows to apply corporate governance
Automated app and service delivery
ITIL processes
ITIL service management simplified
Service Desk—ITIL Edition provides 10 key ITIL processes including Configuration, Service Request, Service Level, Service Portfolio, Service Catalog, Incident, Problem, Change, Release and Deployment, Financial, and Knowledge Management.
Align with ITIL best practices—automatically
Ensure quality services and IT service desk functions
Features
Endpoint device management integration
Import configurations and provide better support. Create custom reports and dashboards.
Virtual appliance system
Deploy in minutes with a guided, quick-start configuration system.
Asset management
Track traditional IT assets and non-IT assets from the same console, define custom asset lifecycles, and more.
Take advantage of OpenText and partner services
Professional Services
Consulting Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.
- Plan, govern, and execute your journey to IT value
IT Professional Services
Partners
Find the right solution, the right support and the right outcome.
- Helping customers solve their digital dilemmas
Partner programs
Training
Learning Services offers comprehensive enablement and learning programs to accelerate knowledge and skills.
- Meet the demands of all types of users for effective adoption
Learning Services
- Get expertise as needed
Flexible Credits
Communities
Explore our OpenText communities. Connect with individuals and companies to get insight and support. Get involved in the discussion.
- Explore ideas, join discussions, and network
OpenText Community for Micro Focus products
Leaders trust OpenText
See how customers are succeeding with ZENworks Service Desk
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