Insurance
Enhance customer engagement, gain actionable insights and maintain security and compliance
68%
of customers don’t believe their insurer will attend to their long-term financial well-being[1]
Overview
Key trends
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With 62% of financial services workers saying the overall employee experience positively impacts their ability to serve customers, there is a renewed focus on employees[2].
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Companies are enhancing machine learning, process mining, process automation and API integration use to replace high complexity levels with end-to-end automation.
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Online, convenient transactions continue to ramp up, with 80% of all customer interactions expected to happen via digital channels by 2025[3].
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There is a continued move from product- and service-based transactional business models to personalized, intelligent and proactive customer engagements.
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The rise of low-code development platforms is driving seamless digital experiences and re-engineered processes around customer and employee needs.
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A need to modernize legacy applications and shorten service launch timelines has accelerated the pre-pandemic cloud migration momentum.
Key Insurance solutions
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Total Experience for Financial Services
Drive customer and employee satisfaction, brand loyalty and revenue growth
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Corporate to Bank Connectivity
Offload complex treasury integrations to improve cash visibility and optimize working capital
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Privacy Management
Automate and integrate processes to drive compliance and mitigate privacy risk
What makes OpenText different
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Industry powerhouses trust OpenText
19 of the top 20 large financial institutions rely on OpenText solutions.
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Recognized as a leader in CCM software
Seven of the top 10 Fortune 500 P&C insurers use OpenText™ Exstream™.
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Proven solutions to transform customer experiences
Nine of the top 10 Fortune 500 life insurers use OpenText CCM solutions.
Leaders trust OpenText
Learn how leading Insurance providers lean on OpenText solutions.
See more success stories
Pacific Life establishes a coordinated approach focusing on agility, business objectives, and a cloud-first model
Learn more
Leading life insurer in India turns to OpenText for enterprise-wide digital transformation
Learn moreInsurance resources
Optimize customer experiences and operations in Financial Services and Insurance
Read the briefInsurance Industry Insider
Read the ebookDistributed Claims Management
Read the overviewCEM Integrated Insurance
Watch the videoHow can we help?
Footnotes
Footnotes
- [1] Eagle Hill Consulting, Overlooking the Employee Experience Means Financial Organizations Underachieve in their Customer Experience, 2021
- [2] Eagle Hill Consulting, For financial services companies, taking action on employee experience will elevate their customer experience too, (N.D.)
- [3] Gartner, The Future of Sales, 2020