Flexible Credits
Add and redeem prepaid Flexible Credits for support services you need, when you need them
Overview
How Flexible Credits can benefit business
Manage demands in real time with Flexible Credits in your back pocket.
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Maximize choice
Access a wide range of services or have us tailor an offering to meet your needs.
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Leverage convenience
Tap into prepaid support services—ready whenever you are—without the hassle of cutting a new PO.
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Boost agility
Address demands in real time to accelerate business-critical projects.
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Guarantee peace of mind
Meet deadlines, deliver results, and address risks with help from experts standing by ready to assist.
Success stories
Read these customer success stories to see how the flexibility and power of OpenText Premium Support Flexible Credits helped our customers when they needed it most.
North American university
The only question this customer has after cashing in their Premium Support Flexible Credits is: “When can we get more?”
Learn moreInsurance and financial services
See how this customer leveraged Flexible Credits as they modernized a vital business process management tool.
Learn moreGlobal cloud-based life sciences solutions leader
A tight deadline for a business-critical upgrade made comprehensive support through Flexible Credits the obvious choice.
Learn moreEast-Asian health authority
For this customer, Premium Support has proven invaluable to help coordinate and conduct their symphony of technology.
Learn moreGlobal commodities trader
Premium Support helped this customer optimize their solution to ensure efficient delivery of vital building and energy resources.
Learn moreSupplemental support services
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Extra support when the unexpected happens
Store Flexible Credits away for unforeseen trouble so you can call in Premium Support reinforcement when you need it, whether you need remote or onsite support.
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Special project assistance
Enlist experienced Premium Support professionals who are ready to advise you on best practices so you can successfully complete your next migration or upgrade project.
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Optimized product ROI
Enable Premium Support to assess your software implementation supportability and suggest improvements so you can optimize performance, maintain a healthy environment, and maximize your product’s ROI.
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Premium Support upgrade
Leverage Premium Support professionals year-round for proactive guidance, personalized support, strategic management, and other daily support needs.
