Why OpenText
Why OpenText
Overview Why OpenText
OpenText brings decades of expertise to help you unlock data, connect people and processes, and fuel AI with trust
Manage and connect data
Unify data seamlessly across your enterprise to eliminate silos, improve collaboration, and reduce risks
AI-ready information
Get AI-ready and transform your data into structured, accessible, optimized information
Built-in security and compliance
Meet regulatory and compliance requirements and protect your information throughout its lifecycle
Empowering people
Overview Empowering people
OpenText helps people manage content, automate work, use AI, and collaborate to boost productivity
Customers
See how thousands of companies around the world are succeeding with innovative solutions from OpenText™
Employees
Our people are our greatest asset; they are the life of the OpenText brand and values
Corporate Responsibility
Learn how we aspire to advance societal goals and accelerate positive change
Partners
Find a highly skilled OpenText partner with the right solution to enable digital transformation
How we compare
Content Management
Service Management
Deploy anywhere
Overview Deployment options
Explore scalable and flexible deployment options for global organizations of any size
Sovereign cloud
Local control. Global scale. Trusted AI
Private cloud
Your cloud, your control
On-premises
Free up resources, optimize performance and rapidly address issues
Public cloud
Run anywhere and scale globally in the public cloud of your choice
Aviator AI
Overview Aviator AI
See information in new ways
OpenText™ Aviator AI
AI that understands your business, your data, and your goals
OpenText™ MyAviator
Say hello to faster decisions. Your secure personal AI assistant is ready to get to work
OpenText™ Business Network Aviator
Gain better insights with generative AI for supply chains
OpenText™ Content Aviator
Power work with AI content management and an intelligent AI content assistant
OpenText™ Cybersecurity Aviator
Improve your security posture with AI cybersecurity and agile threat detection
OpenText™ DevOps Aviator
Enable faster app delivery, development, and automated software testing
OpenText™ Experience Aviator
Elevate customer communications and experiences for customer success
OpenText™ Service Management Aviator
Empower users, service agents, and IT staff to find the answers they need
Aviator AI
Overview Aviator AI
See information in new ways
OpenText™ Aviator AI
AI that understands your business, your data, and your goals
OpenText™ MyAviator
Say hello to faster decisions. Your secure personal AI assistant is ready to get to work
OpenText™ Business Network Aviator
Gain better insights with generative AI for supply chains
OpenText™ Content Aviator
Power work with AI content management and an intelligent AI content assistant
OpenText™ Cybersecurity Aviator
Improve your security posture with AI cybersecurity and agile threat detection
OpenText™ DevOps Aviator
Enable faster app delivery, development, and automated software testing
OpenText™ Experience Aviator
Elevate customer communications and experiences for customer success
OpenText™ Service Management Aviator
Empower users, service agents, and IT staff to find the answers they need
Analytics
Overview Analytics
Predict, act, and win with real-time analytics on a smarter data platform
OpenText™ Aviator Search(AI)
Give users access to the answers they need, faster and easier, with multi-repository AI-based search that lets you contextualize everything from clicks to conversations
Business Network
Overview Business Network
Connect once, reach anything with a secure B2B integration platform
Content
Overview Content
Reimagine knowledge with AI-ready content management solutions
OpenText™ Content Aviator(AI)
Supercharge intelligent workspaces with AI to modernize work
Cybersecurity
Overview Cybersecurity
Integrated cybersecurity solutions for enterprise protection
OpenText Cybersecurity for SMBs & MSPs
Purpose built data protection and security solutions
OpenText™ Cybersecurity Aviator(AI)
Reinvent threat hunting to improve security posture with the power of agile AI
DevOps
Overview DevOps
Ship better software—faster—with AI-driven DevOps automation, testing, and quality
Experience
Overview Experience
Reimagine conversations with unforgettable customer experiences
Observability and Service Management
Overview Observability and Service Management
Get the clarity needed to cut the cost and complexity of IT operations
OpenText™ Service Management Aviator(AI)
Redefine Tier 1 business support functions with self-service capabilities from private generative AI
APIs
Overview APIs
Build custom applications using proven OpenText Information Management technology
OpenText™ Aviator Thrust
Build it your way with OpenText Cloud APIs that create the real-time information flows that enable custom applications and workflows
Device and Data Protection
Overview Device and Data Protection
Protect what matters, recover when it counts
Unified Endpoint Management Tools
- OpenText™ Endpoint Management
- OpenText™ ZENworks Suite
- OpenText™ ZENworks Service Desk
- OpenText™ ZENworks Configuration Management
- OpenText™ ZENworks Endpoint Security Management
- OpenText™ ZENworks Full Disk Encryption
- OpenText™ ZENworks Endpoint Software Patch Management
- OpenText™ ZENworks Asset Management
Solutions
Information Reimagined
Overview Information Reimagined
Get greater visibility and sharper insights from AI-driven information management. Ready to see how?
Artificial Intelligence
Overview Aviator AI
Break free from silos, streamline processes, and improve customer experiences with secure information management for AI
Industry
Overview Industry solutions
Improve efficiency, security, and customer satisfaction with OpenText
Enterprise Application
Overview Solutions for Enterprise Applications
Run processes faster and with less risk
Maximize sustained growth, value, and innovation with intelligent enterprise solutions from OpenText and SAP
Connect content to business processes for better productivity and stronger governance
Optimize Salesforce effectiveness by bringing together transactional data and unstructured content
Services
Services
Overview Services
Achieve digital transformation with guidance from certified experts
Professional Services
Modernize your information management with certified experts
Customer Success Services
Unlock the full potential of your information management solution
Support Services
Turn support into your strategic advantage
Managed Services
Extend IT teams with certified OpenText application experts
Learning Services
Discover training options to help users of all skill levels effectively adopt and use OpenText products
Professional Services
Overview Professional Services
Modernize your information management with certified experts
Customer Success Services
Overview Customer Success Services
Unlock the full potential of your information management solution
Support Services
Overview Support Services
Turn support into your strategic advantage
Managed Services
Overview Managed Services
Extend IT teams with certified OpenText application experts
Learning Services
Overview Learning Services
Discover training options to help users of all skill levels effectively adopt and use OpenText products
Partners
Find a Partner
Overview Find a partner
Information is the heartbeat of every organization. We build information management software so you can build the future
Cloud Partners
Overview Cloud Partners
OpenText partners with leading cloud infrastructure providers to offer the flexibility to run OpenText solutions anywhere
Migrate, optimize and manage information management solutions on AWS
Optimize performance and reduce costs with applications deployed on a secure, globally scaled platform
Accelerate migration and modernization with deployment in a highly secure and compliant public cloud
Enterprise Application Partners
Overview Enterprise Application Partners
OpenText partners with top enterprise app providers to unlock unstructured content for better business insights
Maximize sustained growth, value, and innovation with intelligent enterprise solutions from OpenText and SAP
Connect content to business processes for better productivity and stronger governance
Optimize Salesforce effectiveness by bringing together transactional data and unstructured content
Partner Solutions
Overview Partner Solutions
Discover flexible and innovative offerings designed to add value to OpenText solutions
Resources for Partners
Overview Resources for Partners
Discover the resources available to support and grow Partner capabilities
Support
Overview Customer Support
Get expert product and service support to accelerate issue resolution and keep business flows running efficiently
Resources
Overview Resources
Explore detailed services and consulting presentations, briefs, documentation and other resources
This page is available for the following regions.
Europe, Middle East and Africa
Asia–Pacific
OpenText Content Cloud vs SER Group
Why choose an imitator when you can have the trailblazer?
OpenText Content Cloud vs SER Group
Discover how OpenText offers better content management solutions than SER Group with market-leading security, scalability, integrations, and global support
| Swipe to see more | OpenText™ Content Cloud | SER Group | Why this matters |
|---|---|---|---|
| SER Group drawbacks explained | |||
| Global presence | Checked 23,000 employees operating in 180 countries; global 24/7 support | X Mark 600+ employees operating in 11 countries; cannot provide 24/7 support in NA[1] | Confidence to meet local data regulation requirements and support wherever and whenever you need it |
| Multi-layered security | Checked Adjusts access rights based on lifecycle and geography | X Mark Limited security based on user access rights and fixed to permanent roles[2] | Dynamic security that automatically adapts to balance access and protection |
| Global scalability | Checked Modern, cloud-first platform to support the largest content management systems | X Mark Supports regional systems; primarily EMEA-based[3] | Reliable performance and system scalability to manage massive volumes under demanding global conditions |
| Deep integrations with enterprise applications | Checked Purpose-built, bi-directional integration for comprehensive collaboration | X Mark Limited integration results in weak collaboration[4] | Content in context throughout its lifecycle, directly within preferred apps |
| Mature partner ecosystem | Checked Global ecosystem of 600 vetted partners | X Mark Regional partner ecosystem[5] | Expert partner support for your unique requirements, no matter where your business is located |
Still have questions? Contact Sales
Leaders trust OpenText
Leaders trust OpenText
Top reasons to choose OpenText Content Cloud vs SER Group
Learn why OpenText is a top alternative to SER Group
- 310%
potential ROI
Forrester estimated that large organizations could potentially see a 310% ROI from use of OpenText Content Services Private Cloud Platforms[6] - $1.9 million
costs saved
Potential costs saved in fees, services, and internal labor avoided with infrastructure modernization savings [7] - 95%
time savings
Potential time savings per business process by Year 3 [8] - 30
years of experience
Established leader with a 30-year history in document management - 7
leader placements
Recognized market leader in content platforms, IDP, archiving, document mining, and analytics - 180
countries
Operating across the globe, helping you meet local data regulation requirements and providing support wherever and whenever you need it
Resources
Forrester TEI Study
Read the studyOmdia names OpenText a leader in content services platforms
Read the reportOpenText named a Leader in the 2024 IDC MarketScape for Worldwide Intelligent Content Services
Read the report excerptThe Forrester Wave names OpenText a leader in content platforms
Read the reportIDC MarketScape names OpenText a Leader in intelligent document processing (IDP)
Read the report excerptRadicati names OpenText a top player in information archiving
Read the reportInfoSource names OpenText a leader in Capture and IDP
Read the reportForrester TEI Study
Read the studyOmdia names OpenText a leader in content services platforms
Read the reportOpenText named a Leader in the 2024 IDC MarketScape for Worldwide Intelligent Content Services
Read the report excerptThe Forrester Wave names OpenText a leader in content platforms
Read the reportIDC MarketScape names OpenText a Leader in intelligent document processing (IDP)
Read the report excerptRadicati names OpenText a top player in information archiving
Read the reportInfoSource names OpenText a leader in Capture and IDP
Read the report
OpenText named a Leader in the Omdia Universe: Content Services Platforms
Read the blog
OpenText Documentum Content Management: Trusted by industry behemoths and niche alike
Read the blog
OpenText named a leader in the IDC MarketScape for Intelligent Content Services
Read the blog
FedRAMP® Authorized: OpenText Solutions help government agencies achieve objectives
Read the blogHow can we help?
Footnotes
Footnote
- [1] SER Group, Jump into the digital future – with the SER Group, as of 3/24/2025
- [2] Gartner Peer Insights, Peer Review for Doxis Intelligent Content Automation, 2024
- [3] Gartner, 2024 Gartner® Magic Quadrant and Critical Capabilities for Document Management, 2024
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. - [4] Forrester, The Forrester Wave™: Content Platforms, Q1 2023
- [5] Ibid.
- [6] The representative interviews and financial analysis in a Forrester Total Economic Impact™ study commissioned by OpenText found that a composite organization experiences benefits of $24.31 million over three years versus costs of $5.94 million, adding up to a net present value (NPV) of $18.37 million and an ROI of 310% - Forrester, The Total Economic Impact™ Of OpenText Content Services Private Cloud Platforms, June 2024
- [7] The representative interviews and financial analysis in a Forrester Total Economic Impact™ study commissioned by OpenText found that a composite organization experiences $1.9 million three-year, risk-adjusted present value (PV) cost savings - Forrester, The Total Economic Impact™ Of OpenText Content Services Private Cloud Platforms, June 2024
- [8] The representative interviews and financial analysis in a Forrester Total Economic Impact™ study commissioned by OpenText found that a composite organization experiences benefits from potential time savings of 95% per business process over three years - Forrester, The Total Economic Impact™ Of OpenText Content Services Private Cloud Platforms, June 2024