OpenText Experience Cloud
Keep customers for life
Overview
How OpenText Experience Cloud can benefit business
Discover the advantages of Experience Cloud.
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Accelerate digital transformation at the right pace
Break down technology and business silos to modernize and augment tech stacks through a composable digital experience platform.
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Build loyalty that drives revenue
Create relevant, content-based experiences delivered through the right channel, at the right time to drive greater loyalty and customer lifetime value.
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Optimize operations with CEM solutions
Automate and streamline operations using artificial intelligence and machine learning in marketing, customer service, and communications.
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Create engaging experiences across the entire customer lifecycle
Provide consistent multi-experiences across the entire customer lifecycle, from acquisition to retention, and across all channels and touchpoints.
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Gain actionable customer insights
Understand customer behaviors and emotions to continuously improve experiences, communications, and the customer journey.
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Increase brand and content relevancy
Personalize anonymous and authenticated experiences and communications to drive higher conversion rates and customer satisfaction.
Featured products
Experience Cloud helps organizations deliver relevant, efficient omnichannel customer experiences. Exceed customer expectations and optimize operations by tailoring the platform for internal and external use cases, authenticated and anonymous experiences, and more.
Experiences
Create, manage, and deliver B2C, B2B, and B2E headless experiences through all digital channels, such as websites, apps, and kiosks.
Learn more- OpenText™ WebCreate personalized experiences across customer channels with one platform
- OpenText™ InfoArchiveAccelerate cloud transition, optimize infrastructure, and ensure compliance
- OpenText™ Extended ECM PlatformBridge information silos, improve processes, and expand governance
Communications
Create, manage, and deliver personalized, omnichannel and relevant business and customer communications.
Learn more- OpenText™ Digital FaxIncrease productivity and reduce costs with modernized fax capabilities
- OpenText™ Exstream™Transform customer communications into exceptional experiences
- OpenText™ Core MessagingReach customers with personalized messages on their channel of choice
- OpenText™ Output ServerReliably, securely, and seamlessly deliver business-critical documents
- OpenText™ Document Presentment for SAP SolutionsAutomate content generation and distribution from SAP solutions
- OpenText™ Core SignatureLeverage a secure collaboration platform for an effortless e-signing experience
- OpenText™ CX-E VoiceEnhance communications with mobility, security, customization, and efficiency
Personalization and orchestration
Tailor experiences and communications using audience and data analytics to increase relevancy and conversion rates across the entire customer journey.
Learn more- OpenText™ Experience CDPPersonalize experiences and communications to create customers for life
- OpenText™ Core JourneyImprove customer experiences with insight-driven customer journey mapping
Assets
Create, collaborate, organize, search and reuse rich digital media, such as video, images, 3D and audio files, to deliver rich experiences and communications.
Learn more- OpenText™ Media ManagementQuickly and securely access rich media assets from a central location
- OpenText™ Digital Asset Management for SAP SolutionsSeamlessly integrate digital media into business processes with SAP®
- OpenText™ Hightail™Easier file sharing, creative collaboration, project management and integrations
Data and Insights
Break down silos, understand data and unlock customer insights to improve customer experience quality and increase revenues.
Learn more- OpenText™ Experience CDPDrive continuous engagement and create customers for life
- OpenText™ Core JourneyImprove customer experiences with insight-driven customer journey management
- OpenText™ ExploreDiscover insights with speech and multichannel analytics
- OpenText™ Magellan™Machine Learning and Predictive Analytics Platform
- OpenText™ QfinitiTransform contact center back-offices and agent performance
- OpenText™ Trading Grid™Connect once, reach anything. Seamlessly integrate people, systems and things
Why choose Experience Cloud?
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Best-of-breed composable, modular platform
Augment existing technology stacks with the components needed to meet customer and business needs, whether a full platform, capabilities bundle, an application, or CEM services.
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Unmatched extensibility
Get an unmatched native portfolio of plug-and-play solutions that integrates with industry-consolidated technology leaders to leverage a full breadth of functionality.
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Complete customer experience journey
Deliver consistent customer experience solutions and break down silos across the entire customer journey, from acquisition to engagement to retention (customer service).
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Run-anywhere capabilities
Get the flexibility to deploy on both public and private clouds as well as off-cloud with managed services, including deployment, support, and management, in one end-to-end SLA.
Leaders trust OpenText
See how customers are succeeding with Experience Cloud.
See more success stories
