Portals and Authenticated Experiences
Achieve better engagement across customers, partners and employees
Overview
Portals and Authenticated Experiences solutions provide easy-to-use tools for business users to create and manage user experiences across a variety of channels and devices.
Key benefits
Impact business and achieve better results.
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Improve self-service efficiency
Provide easy access to personalized information and self-service tools that empower users to resolve their own issues.
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Enhance consistency and multichannel access
Integrate content, data and applications across different digital formats and channels to deliver consistent and engaging experiences throughout the sales-to-loyalty lifecycle.
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Accelerate personalized content creation
Equip business users with easy-to-use tools that enable them to efficiently create targeted experiences, across audiences and applications.
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Ensure secure access
Ensure the right privileges and access to content, business communications and applications are granted to the right users.
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Improve productivity
Give employees everywhere simple, unified, secure access to all the information they need to do their jobs, driving greater productivity and consistent service delivery.
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Increase agility and flexibility
Use a single platform to meet a variety of portal needs across different business objectives and experiences for diverse global customers, partners and employees.
Business impacts
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Customer journey engagement
Customers expect seamless digital access to place orders, manage their accounts and resolve issues. If they have to use different systems or contact someone for help, they may take their business elsewhere. Provide unified, self-service experiences.
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Partner enablement
Business partners work in alignment to achieve common goals. Managing the partnership over email and the phone is inefficient and can leave partners feeling like an afterthought. Make partners feel empowered and valued with a dedicated portal.
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Supplier efficiency collaboration
Organizations collaborate with trading partners on business processes, such as product design, distribution and purchasing. Siloed systems and paper-based tasks cause miscommunications, errors and delays. Implement a supplier portal to ease collaboration.
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Self-service government
Citizens today expect government services to be intuitive, integrated and easily accessible. Without a unified digital option for billing, civil services and other key tasks, they get frustrated. Implement a secure, self-service citizen portal.
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Employee engagement
Retaining quality talent and staying efficient requires keeping employees engaged and productive. Disparate systems and outdated, clunky interfaces make it hard for them to get their jobs done. Make work easier with a modern employee portal.
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Cross-functional user productivity
Marketing, operations and business users have their own specific resource, data and content needs. Meeting those needs with disparate systems creates silos that hamper collaboration. Provide composable user experiences to bring everyone together.
Explore the components of the solution
Products
Solve business challenges with OpenText.
- OpenText™ Web™Create personalized experiences across customer channels with one platform
- OpenText™ Identity and Access ManagementSecurely connect external ecosystems to enterprise and cloud IAM resources
- OpenText™ Experience CloudKeep customers for life
- OpenText™ QfinitiTransform contact center back-offices and agent performance
- OpenText™ Hybrid Integration PlatformAccelerate business integration across an extended digital ecosystem
Professional Services
OpenText combines end-to-end solution implementation with comprehensive technology services to help improve systems.
- Accelerate the Information Management journeyConsulting Services
- Comprehensive Information Management services and resourcesExplore Professional Services
- Reduce time to value with rapid implementationPackaged Services
