Support

Agreement templates and schedules

Each OpenText™ agreement has a date and version number, generally found in the document footer. If you are a new OpenText customer, the applicable version is the most recent version in the list below. Current OpenText customers should choose the version that relates to the effective date of their purchase. If you are unable to locate the agreement you require, please contact your OpenText Sales representative.

Notice about Application Modernization and Connectivity products and services

On May 1, 2024, Rocket Software acquired all OpenText Application Modernization and Connectivity (AMC) products and services. OpenText is temporarily providing select AMC quotation, invoice, and billing services on behalf of Rocket Software, which will be subject to Rocket Software terms and conditions. Please visit https://www.rocketsoftware.com/company/trust/agreements for more information.

End User, cloud, and professional services agreements

All

RegionDocuments
All (English)

Americas - Canada, the United States, Latin America

RegionDocuments
Brazil
Canada and the rest of North and South America (other than Brazil, Mexico and the United States)
Mexico
United States

Asia Pacific 

RegionDocuments
AustraliaEnd User License Agreement
ChinaEnd User License Agreement (Bilingual English/Chinese)
Hong Kong End User License Agreement
IndiaEnd User License Agreement (India)
JapanEnd User License Agreement (Bilingual English/Japan)
New ZealandEnd User License Agreement
SingaporeEnd User License Agreement
South KoreaEnd User License Agreement

EMEA - United Kingdom, Europe, Middle East

RegionDocuments
Austria, Central and Southeastern European countries including Israel and Turkey
Benelux
France
Germany
Italy
Middle East
Nordics
Portugal
South Africa
Spain
Switzerland
UK, Ireland and all other EMEA countries except those listed above

License models and third-party notifications

LanguageDocuments
English
German
French

Software maintenance program handbooks and support terms

All

RegionDocuments
All (English)

Americas

RegionDocuments
Americas (note regional exceptions)
Brazil
Mexico

Asia Pacific

RegionDocuments
APJ (note regional exceptions)
China
Japan

EMEA - UK, Europe, Middle East

RegionDocuments
EMEA (note regional exceptions)Software Support Terms and Conditions (general, note regional exceptions)
Austria
BeneluxSoftware Support Terms and Conditions (English)
France
Germany
Italy
Nordics
Portugal
Spain
Switzerland

Agreements for Micro Focus

RegionDocuments
All
English
French
German
Italian
Japanese
Portuguese
Spanish
Chinese-Simplified
Chinese-Traditional

Buying Programs

RegionDocuments
All