OpenText Service Management vs BMC Helix ITSM
Cut your service management costs and complexity
OpenText Service Management vs BMC Helix ITSM
Struggling with costly and difficult implementations? See how much more you get with OpenText Service Management
| Swipe to see more | OpenText™ Service Management | BMC Helix ITSM | Why this matters |
|---|---|---|---|
| Features | |||
| Total cost of ownership (TCO) | Full ITSM capabilities included for simplified deployment and low TCO | Multiple add-on products lead to deployment complexity and high TCO[1] | Simpler, lower-cost deployments mean faster time to value |
| Discovery and CMDB | Both agent and agentless discovery | Agentless discovery only[2] | Both types of discovery are needed to gain a complete and accurate picture of your IT environment's current state |
| Licensing | Affordable, transparent licensing with features included as core, not extra | Advanced features require additional licenses[3] | No more having to constantly ask for more budget to get the ITSM features you need |
| Integrations | Integrates with OpenText and third-party observability, automation, and DevOps solutions | Integration with other BMC products is not seamless[3] | Seamless integrations eliminate the need for costly, time-consuming maintenance—and the reliability issues that come with it |
| Endpoint management | OpenText Asset Management supports discovery across both IT operations and endpoints | Focused on centralized IT operations more than endpoints[4] | Endpoint discovery is equally important to enterprise applications and infrastructure |
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Leaders trust OpenText
Leaders trust OpenText
A smarter choice than BMC
Consolidate your help desks to cut costs and elevate employee experiences
Imagine the simplicity of deploying a single corporate help desk for all departments. Picture providing outstanding service experiences with self-service, GenAI, and mobile access. Envision cutting operational costs by consolidating your tools and automating what needs automating. And rapidly rolling out your service desk without the need for developer expertise. It’s all possible.
It’s time to rethink your ITSM and corporate help desk approach.
Why OpenText Service Management beats BMC Helix ITSM
Our cost-effective ITSM platform with built-in AI and ITIL capabilities delivers seamless service management without relying on siloed, outdated, or bolted-on technologies
- 2–3x faster
deployments and upgrades[1]
Meet expected project timelines and gain a faster return on investment with codeless configurations - Lower TCO
without developers
Enjoy simplicity and savings with codeless configurations—no need for developers to add, install, maintain, or upgrade new functionality - Complete
discovery
Remove blind spots with agent and agentless discovery across all apps and infrastructure, plus broad usage metrics for IT and software assets management - Accessible
enterprise content
Offer direct access to contracts, policies, and other content for speedier service support - Transparent
licensing
Avoid expensive add-ons or unexpected renewal rates—all the capabilities you need are included as core components - Included
integrations and automations
OpenText Service Management Integration Studio and enterprise-scale orchestrator automate services end to end—no need to rely on siloed technologies
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Experience Service Management with GenAI
Try the interactive demoExperience Universal Discovery and CMDB
Try the interactive demoExperience Service Management with GenAI
Try the interactive demoExperience Universal Discovery and CMDB
Try the interactive demo
OpenText Service Management
Read the overviewBoost service desk agent productivity with GenAI
Read the blogTop reasons why it’s time to simplify your service management
See the top reasonsModern ITSM delivers happy users, efficient IT, and better outcomes
Watch the videoOpenText Service Management
Read the overviewBoost service desk agent productivity with GenAI
Read the blogTop reasons why it’s time to simplify your service management
See the top reasonsModern ITSM delivers happy users, efficient IT, and better outcomes
Watch the videoHow can we help?
Footnotes
Footnote
- [1] GigaOm, GigaOm Radar for IT Service Management (ITSM), July 2024
- [2] BMC, BMC Discovery Overview, as of 3/24/2025
- [3] Forrester Wave, Enterprise Service Management, 2023
- [4] IDC MarketScape, Worldwide IT Service Management Software 2024 Vendor Assessment, 2024