OpenText Service Management vs ServiceNow IT Service Management
Cut your service management costs and complexity
OpenText Service Management vs ServiceNow IT Service Management
Struggling with costly and difficult implementations? See how much more you get with OpenText Service Management
| Swipe to see more | OpenText™ Service Management | ServiceNow IT Service Management | Why this matters |
|---|---|---|---|
| Features | |||
| Total Cost of Ownership (TCO) | Configure don’t code. No need for skilled developers to upgrade or add functionality | Adoption of the platform can be complex[1] which can require costly skilled staff or additional professional services support | Administrators can maintain changes on their own, driving lower TCO |
| Time to value | Production readiness in three to six months | Customers report investing significant time in planning and configuration[2] | Project timelines can be met and return on investment comes faster |
| Discovery and CMDB | Cost-effective discovery across cloud and on-prem | Discovery for cloud consumes thousands of licenses[3] | Complete, accurate discovery speeds up the issue resolution process without breaking your budget |
| User interface | Modern, user-friendly web and mobile interface | Many ServiceNow customers ask us to put our UI on top of theirs | Users want a consumer-like experience, especially younger generations who prefer mobile apps |
| Licensing | Affordable, transparent licensing with features included as core, not extra | Cost increases as you move to higher-level licensing packages (required to access all features[2]) | Adding new features or functionality does not add new costs |
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Leaders trust OpenText
Leaders trust OpenText
A smarter choice than ServiceNow
Consolidate your help desks to cut costs and elevate employee experiences
Imagine the simplicity of deploying a single corporate help desk for all departments. Picture providing outstanding service experiences with self-service, GenAI, and mobile access. Envision cutting operational costs by consolidating your tools and automating what needs automating. And rapidly rolling out your service desk without the need for developer expertise. It’s all possible.
It’s time to rethink your ITSM and corporate help desk approach.
Top reasons to choose OpenText vs. ServiceNow
Our full-featured ITSM platform with built-in AI and ITIL capabilities delivers seamless service management without surprise costs
- 2–3x faster
deployments and upgrades[4]
Meet expected project timelines and gain a faster return on investment with codeless configurations - Lower TCO
without developers
Enjoy simplicity and savings with codeless configurations—no need for developers to add, install, maintain, or upgrade new functionality - Complete
discovery
Remove blind spots with agent and agentless discovery across all apps and infrastructure, plus broad usage metrics for IT and software asset management - Accessible
enterprise content
Offer direct access to contracts, policies, and other content for speedier service support - Transparent
licensing
Avoid expensive add-ons or unexpected renewal rates—all the capabilities you need are included as core components - Modern
user interface out of the box
Get an intuitive, multichannel, out-of-the-box UI for your users—no costly resources needed for implementation or separate mobile app configuration
Want more information?
Experience Service Management with GenAI
Get an interactive demoExperience Universal Discovery and CMDB
Get an interactive demoExperience Service Management with GenAI
Get an interactive demoExperience Universal Discovery and CMDB
Get an interactive demo
OpenText Service Management
Read the overviewBoost service desk agent productivity with GenAI
Read the blogTop reasons why it’s time to simplify your service management
See the top reasonsModern ITSM delivers happy users, efficient IT, and better outcomes
Watch the videoOpenText Service Management
Read the overviewBoost service desk agent productivity with GenAI
Read the blogTop reasons why it’s time to simplify your service management
See the top reasonsModern ITSM delivers happy users, efficient IT, and better outcomes
Watch the videoHow can we help?
Footnotes
Footnote
- [1] Forrester Wave, Enterprise Service Management, 2023
- [2] IDC MarketScape, Worldwide IT Service Management Software 2024 Vendor Assessment, 2024
- [3] ServiceNow, ServiceNow Subscription Unit Overview, February 2024
- [4] GigaOm, GigaOm Radar for IT Service Management (ITSM) v3.0, 2024