o9 Solutions
Global software company optimizes the performance of its decision-support solutions with OpenText™ Core Performance Engineering
About o9 Solutions
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Employees:3,000
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Offices in:19 countries worldwide
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Headquarters:Dallas, TX
Summary
Challenges
- Wanted to meet high performance expectations across a large and complex SaaS portfolio.
- Needed a way to manage frequent updates while detecting and remediating performance issues early.
Solution
- Chose a mature and flexible solution.
- Made a fast start on the cloud.
- Simplified test script maintenance.
- Ensured exceptional support.
Results
Accelerated test script creation by up to 70% 
Identified and resolved issues sooner 
Achieved high quality at scale
Challenges
- Needed a robust solution to handle growing SaaS application complexity and performance demands
- Manual updates were time-consuming, delaying testing and slowing development cycles
- Lacked uniform testing practices and realistic load simulations across global teams
- Performance issues surfaced too late, impacting software reliability and customer trust
o9 Solutions Inc. empowers enterprises to enhance the speed and accuracy of planning and decision-making across complex, extended supply chains. Trusted by industry leaders such as AB InBev, Mondelēz, PepsiCo, Philips, Prada, Starbucks, T-Mobile, Toyota, and many others across 29 industries, o9 delivers cutting-edge solutions that drive operational excellence.
At the heart of o9’s innovation is the o9 Digital Brain Platform, next-generation AI-powered technology designed to elevate end-to-end decision-making. With a comprehensive suite of capabilities—including demand planning and forecasting, budgeting, production scheduling, and supply chain analytics—o9 enables organizations to navigate the complexities and volatility of today’s digital landscape with confidence.
By fostering smarter, faster, and more informed decisions, o9’s solutions not only enhance efficiency but also contribute to reducing the environmental impact of global supply chain operations. With a dedicated team of 3,000 professionals, o9 is redefining the future of enterprise planning and transformation.
As a SaaS provider, o9 Solutions continuously enhances and updates its platform, ensuring customers always have access to the latest innovations. However, this presents unique challenges for software performance testing teams. With each release, test scripts needed to be manually rebuilt, a time-consuming process that sometimes rendered them outdated before deployment.
Additionally, o9 operates on a global scale, serving customers and coordinating development teams worldwide. Maintaining consistency in testing methodologies across different regions proved to be a challenge, as tools and resources varied. Simulating real-world application loads in diverse geographies required a standardized yet adaptable approach to ensure optimal performance, reliability, and scalability across all markets.
"My responsibility is to ensure that we consistently deliver high-quality products," said Kunal Shah, senior vice president of software engineering. "One of the most critical challenges I am addressing is achieving quality at scale. Our solutions must remain highly reliable and performant, even when handling vast data volumes. Regardless of complexity, they should continue to empower our customers to make optimal business decisions with confidence."
Teams can now focus more on executing tests rather than script maintenance. With TruClient, script creation is 60-70% faster.
Solution
To accelerate software performance and load testing, o9 chose OpenText Core Performance Engineering—a cloud-based solution that provides a single set of flexible tools and virtual infrastructure for the entire global organization.
Products deployed
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OpenText™ Core Performance Engineering
Ensure application quality with scalable, cloud-based testing
Choosing a mature and flexible solution
o9 selected OpenText Core Performance Engineering (LoadRunner Cloud) to manage all performance, scalability, stability, and reliability (PSSR) testing.
"We use OpenText Core Performance Engineering to ensure that our software remains useful, usable, and reliable—at scale," said Shah. "OpenText Core Performance Engineering is a stable and mature solution, and we already had people with expertise internally. As a cloud-based solution, it allows us to generate application loads anywhere in the world without additional infrastructure investments."
Making a fast start on the cloud
Beyond enabling o9 to create realistic load scenarios for testing, choosing a cloud-based OpenText solution enabled the company to launch quickly.
"The implementation was incredibly straightforward—we were up and running within days," said Shah. "Another key factor was the solution’s strong reputation. Many of our customers already use it, and OpenText Core Performance Engineering is the gold standard of performance testing tools."
Simplifying test script maintenance
In its first year of using the OpenText™ TruClient™ component within OpenText Core Performance Engineering, o9 successfully created 600 HTTP web testing scripts, covering more than half of its total test cases.
"We’ve been extremely satisfied with TruClient over the past year," said Shah. "Rather than using it for direct test execution, we generate scripts in TruClient and convert them into HTTP web scripts using the built-in tool. This significantly reduces maintenance efforts and enhances efficiency."
Getting exceptional support
Shah also highlighted the outstanding support provided by OpenText during the implementation.
"Without OpenText’s dedicated support team, we wouldn’t have made such rapid progress," he said. "They were with us every step of the way, offering hands-on guidance, essential fixes, and continuous support to keep us moving forward. Their commitment has been invaluable."
OpenText Core Performance Engineering is truly exceptional—no other product comes close.
Results
o9 has accelerated the creation of test scripts, reduced re-work and maintenance, and improved its ability to detect defects earlier in the development cycle. By shipping higher-quality software, the company enjoys increased trust from its customers.
Accelerated test script creation by up to 70%
With OpenText Core Performance Engineering, o9 is now able to update test scripts much faster with minimal manual effort. This allows performance testing teams to stay aligned with rapid development cycles.
"When our product changes, we simply re-convert our TruClient scripts to get an updated version of the HTTP web scripts," said Shah. "Teams can now focus more on executing tests rather than script maintenance. With TruClient, script creation is 60-70% faster."
Having a single cloud-based tool has also established greater consistency across o9’s global teams, while OpenText’s virtual resources enable realistic stress testing across regions.
Caught and fixed issues earlier in the cycle
By accelerating test script creation and maintenance, o9’s teams can now execute more tests within the same development cycle, leading to earlier defect detection and remediation.
"We've seen a significant improvement in defect detection rates and overall application performance," said Shah. "With OpenText, we can identify and resolve performance issues much earlier in the cycle."
Achieved software quality at scale
Using OpenText Core Performance Engineering, o9 has successfully achieved software quality at scale. By simulating enterprise workloads, the company ensures its applications remain highly performant even as data volumes grow.
"Being able to conduct performance testing earlier in development gives us and our customers greater confidence in our applications," said Shah. "OpenText Core Performance Engineering is truly exceptional—no other product comes close."
