The Standard
Background
When improving the telephony connections for their enterprise fax system became a strategic priority, The Standard turned to RightFax Connect for OpenText™ RightFax™—a complete end-to-end hybrid fax solution, backed by the strength of the OpenText Cloud—to achieve faxing reliability, scalability and security.
Solution
Secure, scalable and reliable cloud-based fax transmissions
The Standard recently introduced new products, including absence management services, which led to increased calls and faxes. To handle the fax volume, The Standard selected RightFax Connect to provide cloud-based fax delivery with the on-premises RightFax server. RightFax Connect simplifies a RightFax server deployment by eliminating the time, cost and complexity of configuring, troubleshooting and implementing connections to onsite telephony, including fax boards, gateways, channels and phone lines. The flexible cloud faxing from RightFax Connect scales automatically to provide capacity for large fax volumes, including bursts and peaks.
The RightFax Connect solution also met the company’s rigorous security requirements. “Security of data is something that we take very, very seriously. Our faxes contain sensitive data, including personal and medical information. Some people are filing claims from doctors’ offices. So that weighed heavily in this decision. But RightFax Connect came through with flying colors and its credibility in the security assessment was rated very highly,” said Spearin.
Installation
A helping hand from OpenText Professional Services
The Standard credits the OpenText Professional Services team for the successful deployment of RightFax Connect. “The OpenText team was very proactive. They were always communicating with me and always available. When we had a little hiccup early on, the OpenText team quickly created a custom solution to solve the issue. Their support has been very encouraging for me and my team,” said Spearin.
Benefits
Once deployed, the new solution enabled the company to move fax transmission to the cloud, eliminating their reliance on on-site telephony and providing the scalability and security required to support the growing business.
Unsurpassed performance and reliability
Using RightFax Connect, faxing errors, delays and busy signals are a thing of the past. During the proof of concept phase of the solution, the faxing error rate dropped to zero percent. “When you look at how crucial faxing is to our business, this is huge,” says Spearin. Flexible, scalable cloud faxing The Standard’s fax volumes are as high as 11,000 faxes per day depending on new product launches or special campaigns, but capacity planning is no longer a concern as the OpenText solution instantly scales to handle fax volumes without requiring additional infrastructure. Moreover, a new fax number can be added within minutes. “It used to take me anywhere from 30 to 60 days to add a T1 [high-speed phone line] to the old telephony system. Today, when I need a number, I can get a number from OpenText within minutes and it’s available to be used. I no longer care how much fax traffic is coming in—I don’t have to worry about it. RightFax Connect gives me that peace of mind,” added Spearin.
