Experience Platform for Healthcare Providers
Improve patient experience and engagement with personalized communications and journeys
81%
of healthcare providers cite patient experience and patient journeys as a priority for digital transformation[1]
Overview
OpenText™ Experience Platform for Healthcare Providers solution brings content and context to communications so healthcare providers can create intelligent, individualized patient experiences that improve understanding, adherence and impact.
Key benefits
Impact business and achieve better results.
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Improve patient experience and engagement
Deliver personalized communications across the care journey to improve provider-patient relationships, drive desired clinical outcomes and reduce readmissions and costs.
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Increase patient satisfaction
Enable convenient, frictionless access to care across a range of digital channels to meet patient expectations and improve satisfaction.
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Seamlessly coordinate care
Automate processes and workflows to increase collaboration, optimize communications and secure data exchanges across systems, devices, caregivers, patients and insurers.
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See the complete patient picture
Accelerate data-driven services to look beyond the electronic medical record (EMR) and gain the full context needed to provide consistent, quality patient care journeys.
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Improve health outcomes
Increase engagement and encourage patients to be advocates for their own health with intelligent educational outreach that improves health and reduces care costs.
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Improve clinician satisfaction
Automate tasks and streamline disease management and patient outreach efforts to allow clinicians to focus on patient care.
Business impacts
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Personalized patient communications and guidance
Healthcare providers must educate patients to take prompt action for better outcomes. Standard communication formats that do not take patient preferences into account hamper engagement. Deliver targeted communications on patients’ channel of choice.
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Convenient access to care
Consumers expect seamless digital access to healthcare. Many providers use separate systems for care aspects, such as telehealth, scheduling and EMRs, making for disjointed experiences and frustrated patients. Integrate systems for complete access to care.
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Patient experience
Patients want to be treated as individuals. Information in standard medical records does not provide their full picture, such as social determinates of health and communication preferences. Leverage data to enhance patient engagement and build trust.
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Patient insights
Patients need to make informed care and cost decisions. Disconnected systems keep them from getting the information they need, when they need it. Automate data integration to gain insights needed to send the right communications at the right time.
Leaders trust OpenText
See how customers are succeeding with Experience Platform for Healthcare Providers.
See more success stories
OCHIN optimizes patient information exchange with secure, centralized and integrated fax solution
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Explore the components of the solution
Products
OpenText offers products that support personalized communication across the patient journey:
- Customer Experience Management (CXM) for CommunicationsImprove customer experience, customer communications management, and customer lifetime value
- Digital fax solutionsBoost efficiency and cut costs with digital fax
- Contact center analyticsTransform data into actionable insights to enrich customer interactions
- OpenText™ Contact Center AnalyticsUnlock customer insights with speech and multichannel analytics
- OpenText™ Analytics CloudPredict, act, and win with real-time analytics on a smarter data platform
Professional Services
OpenText combines end-to-end solution implementation with comprehensive technology services to help improve systems.
- Accelerate your Information Management journeyConsulting Services
- Comprehensive Information Management services and resourcesExplore Professional Services
- Reduce time-to-value of Information Management solutionsPackaged Services
Experience Platform for Healthcare Providers resources
Learn how to optimize patient experiences with Mutaz Shegewi from IDC
Listen to the podcastImprove patient and member experiences
Read the overviewExceptional healthcare experiences drive quality and value
Read the blogHow can we help?
Footnotes
Footnotes
- [1] Boston Consulting Group, Performance and Innovation Are the Rewards of Digital Transformation, December 2021