OpenText Service Management (SMAX)
Elevate user experiences with generative AI and self-service options
What’s next in ESM? Hear from a Forrester analyst.Watch our webinar
Overview
Why OpenText Service Management?
-
Modernize your service management now
Take productivity and service experiences to new heights with codeless configs, ITIL best-practice templates, and AI-powered work options.
-
Cut service management costs
Close tickets faster, prevent recurring issues, and enhance user productivity with GenAI-powered work options and easy-to-maintain automation.
-
Upgrade without drama
Stay current with quarterly releases—configurations survive upgrades with OpenText Service Management.
-
Enjoy transparent, affordable licensing
The service management features you need are built-in, not bolted on, so you don't have to license or install them separately.
Key features
-
Codeless configurations
Configure tasks and workflows without writing any code. A low-code/no-code design studio makes creating applications extra easy.
-
Built-in AI and automation
Accelerate incident resolution, problem identification, and change management with fast CI detection and advanced analytics.
-
Private generative AI
Elevate user experiences, cut support costs, and keep proprietary data secure with a generative AI chatbot powered by a private large language model (LLM).
How to buy
Enjoy flexible license options that allow you to add capabilities and change license allocations
OpenText™ Service Management Express (ITSM)
- Unlimited ITSM, including change, incident, knowledge, problem, request, service level, and survey management
- Service portal and mobile app
- Reports and dashboards
- Integration platform
- Studio for configuring and creating workflow apps
- Starter workflow apps on Marketplace
- Out-of-the-box best-practice
- HR content
- Built-in AI and analytics
- 99.9% SLA uptime
- SaaS and on-premises deployment
OpenText™ Service Management Premium (ITSM and ITAM)
- Everything under Service Management Express ITSM
- IT asset and procurement management
- Idea and proposal management
- Vendor management
Accelerate the value of OpenText Service Management
Professional Services
OpenText Professional Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.
- Get a trusted partner to guide your information management pathYour journey to success
- Propel your business into the future with modern solutionsNextGen Services
- Accelerate your information management journeyConsulting Services
- Unlock the full potential of your information management solutionCustomer Success Services
Partners
OpenText helps customers find the right solution, the right support, and the right outcome.
- Search OpenText's partner directoryFind a Partner
- Industry-leading organizations that enhance OpenText products and solutionsStrategic Partners
- Explore OpenText's Partner solutions catalogApplication Marketplace
Training
Learning Services offers comprehensive enablement and learning programs to accelerate knowledge and skills.
- Meet the demands of all types of users for effective adoptionLearning Services
- Get expertise as neededFlexible Credits
Communities
Explore our OpenText communities. Connect with individuals and companies to get insight and support. Get involved in the discussion.
- Discover the latest insights in product developmentOpenText technical blogs
- Explore ideas, join discussions, and networkOpenText community
Premium Support
Optimize the value of your OpenText solution with dedicated experts who provide mission-critical support for your complex IT environment.
OpenText Service Management resources
Supercharge your service management automation with Aviator, a GenAI virtual agent
Watch the video
CIO perspective: The benefits of a single ITSM platform
Watch the video
