Total citizen experience
Rebuild trust with more effective and satisfying end-to-end government service delivery
Transform citizen services
With a total citizen experience solution, governments can transform citizen services, delivering omnichannel communications that drive timely action and creating consistent citizen experiences across departments, branches, and the agency as a whole.
Key benefits
Surpass expectations with efficient, relevant, and consistent citizen experiences and communications.
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Increase citizen trust and satisfaction
Meet or exceed expectations by delivering the right citizen services at the right time.
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Deliver frictionless citizen experiences
Remove complexity, increase transparency and reduce delays through omnichannel management.
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Adapt to constituents' changing needs
Gain a holistic view of the customer journey to better address citizen preferences and adapt services based on feedback.
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Speed and scale service reach
Support streamlined customer operations with improved accessibility and self-service options across public sector agencies, platforms and devices.
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Improve collaboration with outside groups
Proactively and securely share information with municipalities’ partner agencies and authorized external groups.
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Optimize citizen engagement
Send citizens proactive, personalized and secure communications based on their unique government interactions.
How digital experience solutions impact citizen services
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Enhanced citizen experiences
When a citizen contacts their municipality, they expect prompt and accurate service. Data silos can slow response times or result in incorrect or incomplete information provided. Gain full visibility across systems and analytics to optimize service.
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Process improvement
Citizen insights are crucial to improving processes. With details about their interactions spread across multiple sources, it can be hard to identify pain points and make improvements. Enable direct lines of feedback and measurement-based processes.
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Service access
Today’s citizens expect effective, real-time support without having to come to physical locations. When digital options are not available, they become frustrated. Introduce self-service, digital capabilities to improve satisfaction and reduce costs.
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Workforce efficiency
Municipal workforces strive to efficiently meet citizens’ needs. Yet, due to budget cuts and staffing challenges, they struggle to do more with less and response times slow. Automate routine and repetitive processes to boost productivity.
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Citizen communications
Public sector agencies must inform citizens of updates to program policies and requirements. Overly complex systems and the need for IT involvement can delay delivery and damage citizen trust. Enable non-technical employees to send communications.
Leaders trust OpenText
See how customers are succeeding with total citizen experience solutions.
See more success stories
Explore the components of the solution
Products
OpenText offers cities a choice of products to improve customer experience management:
- OpenText™ CommunicationsTransform customer communications into personalized experiences
- OpenText™ Web CMSElevate web experiences across channels with a leading CMS
- OpenText™ Digital Asset Management Build brand consistency with easy and secure access to rich media assets
- OpenText™ Contact Center AnalyticsUnlock customer insights with speech and multichannel analytics
- OpenText™ Experience CloudReimagine conversations with unforgettable customer experiences
- OpenText™ Core Journey Transform customer experiences with data-driven journey management
Professional Services
OpenText combines end-to-end solution implementation with comprehensive technology services to help improve systems.
- Accelerate your Information Management journeyConsulting Services
- Comprehensive Information Management services and resourcesExplore Professional Services
- Reduce time-to-value of Information Management solutionsPackaged Services
