Technical Service Management
Streamline technical service requests to improve asset uptime and operational compliance
Overview
Technical Service Management solutions increase service request and work order efficiency, improve asset uptime and reduce risk.
Key benefits
Impact business and achieve better results.
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Lower operating costs
Automate operations to support predictive and preventative maintenance, optimize assets and create better business outcomes.
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Gain widespread service intelligence
Create a single source of service management truth and actionable intelligence to drive fast, informed service decisions that improve reliability and uptime.
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Improve asset performance
Manage the entire maintenance, repair and operations work order lifecycle to drive accountability and enable technical service process improvements.
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Maintain peak productivity
Obtain a single view into planned, ongoing and complete service activities to boost insight and shift resources and priorities based on critical need.
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Drive accountability
Maintain historical and real-time asset data and centralize technical service requests to coordinate escalations, deadlines, approvals and inspections.
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Reduce risk
Coordinate service and operations workflows to improve operational safety and decrease risk of Health, Safety and Environment (HSE) incidents.
Business impacts
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Work order lifecycle
Work orders keep operations running smoothly. Siloed service information, such as outstanding tasks and part orders, impacts visibility, slows response and puts asset availability at risk. Gain a single view of all relevant information.
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Maintenance resource allocation
Operations leaders need to know exactly what needs to happen, when. With maintenance crews spread out and status visibility limited, maintenance cycles can be too short, too long or too frequent. Improve insight to intelligently utilize resources.
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Asset status
Energy companies rely on accurate asset information to initiate work orders and tasks on demand. Without real-time data, they struggle to identify bottlenecks and efficiently manage resources. Leverage smart-sensor intelligence to drive action.
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Service management integration
Resolving technical service requests requires contextual and historical information. Workers must search across data siloes to find all the needed information, delaying resolution. Connect and digitize content across engineering and asset management.
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System investments
Energy companies invest heavily in operational and asset performance systems. Poor integration across the platforms limits overall efficiency. Seamlessly integrate existing systems to share information and improve investments.
Explore the components of the solution
Products
Solve Technical Service Management challenges with OpenText.
- OpenText™ Content Services PlatformsEnhance information access and value across the organization
- OpenText™ Documentum™ PlatformModernize enterprise content management
Professional Services
OpenText Consulting Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.
- Accelerate your Information Management journeyConsulting Services
- Comprehensive Information Management services and resourcesExplore Professional Services
- Reduce time-to-value of Information Management solutionsOpenText Packaged Services
Partners
OpenText helps customers find the right solution, the right support and the right outcome.
- Technical Service Management by Eccentex CorporationDynamically update Core Asset Management Systems
