CloudOps reimagined with OpenText Titanium X

Say goodbye to inefficiencies and hello to smarter IT with Titanium X (CE 25.2) for OpenText Observability and Service Management.


See what you’re missing

Titanium X is the exclamation point on a two-year journey. Come explore the OpenText™ Observability and Service Management Cloud innovations from Cloud Editions 23.2 to 25.2 that got us here.

See the innovations

Seeing is believing. Start your free trial!

Elevate user experiences with generative AI and self-service options. Get started with OpenText™ Service Management (SMAX).

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Simplify your software licensing with OpenPass

Managing software licensing shouldn’t be difficult. Check out this flexible and predictable enterprise licensing framework designed to simplify your life.

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Cut costs and complexity with the latest innovations

  • 49%
    reduction in service outages
    Stop playing hide-and-seek with issues in your multi-cloud environments. Fewer outages and proactive blind spot elimination? Yes, please.
    Centralized observability
  • 31%
    decrease of issue resolution time
    Why waste hours on repetitive tasks? Instead, focus on what truly matters—no more error-prone busywork.
    AI-powered automation
  • Hours
    to seconds
    Say goodbye to delays and guesswork. Rock a shorter mean time to resolution (MTTR) with AI-powered tools that simplify troubleshooting.
    Faster problem resolution
  • 30%
    fewer tools
    Too many tools and too little time? Titanium X cuts the chaos with fewer IT tools and streamlined processes, saving you time and headaches.
    No more tool chaos
  • Wow
    factor for self-service is here
    Empower users to resolve routine support and service requests in minutes—no human support needed.
    GenAI smart virtual agent
  • Hours
    instead of weeks for fixes
    Slow remediation = exposed systems. AI detection and automated patching and fixes = peace of mind.
    Automated remediation

See what you’re missing with OpenText Observability and Service Management Cloud

Experience the power of upgrading firsthand. Future-proof your CloudOps strategy and take advantage of all the new innovations.

Simplify work for everyone

Discover how OpenText™ Service Management (SMAX) leverages OpenText Service Management Aviator, our private GenAI virtual agent, to enhance productivity across departments. See how our virtual subject matter expert, available 24/7, speeds up service and issue resolution. Read the blog

Revolutionize help desk management

Give employees a one-stop shop for getting the help or services they need. See how OpenText™ Service Management simplifies operations and elevates employee experience with a single help desk for all departments. Read the blog

Gain clear visibility into IT configurations

Easily navigate multicloud and on-premises environments with powerful discovery. OpenText™ Universal Discovery and CMDB identifies, maps, and manages IT configurations, enhancing visibility, reducing service disruptions, and enabling proactive impact analysis. Read the blog

Speed up troubleshooting with synthetic testing

See how OpenText™ Core Cloud Network Observability delivers real-time visibility and proactive monitoring for cloud and hybrid network connections. Explore how this enables a system administrator to swiftly troubleshoot and resolve a payment issue. Read the blog

Let’s plan your upgrade for OpenText AI Operations Management

Upgrade. Migrate. Modernize. Whichever is right for you, let’s get started. Don’t miss out on OpenText Service Management Aviator for AIOps staff support. It enables IT staff, including junior admins, to rapidly identify and fix issues.

Explore your OpenText AI Operations (Operations Bridge) upgrade and modernization kit:

Upgrade tools

OpenText Ops Bridge/ODL to SaaS Migration Process: Move off-cloud OPTIC Data Lake to ODL/SaaS (starting with OpsB capabilities)

OBM to SaaS Migration Tool Kit: Moving content from on-prem OBM to OpsB/SaaS (initially for Postgres DB only)

OBM classic to OBM containerized migration procedure: Documented procedure how to move from an OBM classic installation to a containerized deployment (with PostgreSQL or Oracle DB)

Deployment options

OpenText offers deployment choice and flexibility for IT Operations.
  • Extend your team

    Off-cloud, on-premises software, managed by your organization or OpenText

Dig deeper

Business at the Speed of AI

Read the ebook

Driving Innovation in IT Operations Management

Read the blog

What Every CIO Needs to Know About DORA: An IT Operations Perspective

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Boost service desk agent productivity with GenAI that suggests solutions

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OpenText expands delivery for private generative AI

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Redefine level 1 support - HR to IT, R&D, finance, facilities, marketing, and sales

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Revolutionizing corporate help-desk management

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OpenText helps U.S. federal agencies deliver ITSM more securely with less complexity

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FedRAMP® Authorized: OpenText Solutions Help Government Agencies Achieve Objectives

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DevSecOps: It's Time to Level Up (with a Little Help from AI)

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Unleashing Synergy: OpenText SMAX now integrates with OpenText Core

Read the blog